Privacy Policy

This Privacy Policy explains how Arena + ("Arena +," "we," "us," or "our") handles information when you visit our website, request or use private-beta access, create an account, or use the Arena + Windows companion (together, the "Services").

The Services are an independent companion product. They are not operated, sponsored, or endorsed by the publisher of the game they support. Links to third-party services are governed by those services' own privacy notices.

We collect only the categories needed to run accounts, the companion, the campaign loop, and the private beta:

• Account information. Your name, email address, profile image if supplied by a sign-in provider, account dates, and authentication-provider identifiers.
• Authentication and security information. Session tokens, login timestamps, IP address, browser user agent, rate-limit records, and similar information used to keep access secure. Passwords are stored as protected authentication credentials, not in readable form.
• Linked game-account information. Your in-game name and tag, region, account identifier, and profile information needed to find and maintain the correct campaign record.
• Campaign and match information. Match identifiers, champion, placement, timestamps, match details, progress, history, and recommendations generated from your recorded results.
• Device and local companion information. Desktop preferences, window behavior, locally cached profile and progress data, app version, operating system, processor architecture, process identifiers, startup mode, and lifecycle or champion-marker diagnostics.
• Website and product usage. Pages or URLs visited, browser or device details, timestamps, and interaction events when analytics is enabled, together with standard hosting and security logs.
• Purchase information. If paid access is offered, the checkout provider collects payment-card details. Arena + may receive limited information such as plan, payment status, transaction reference, and billing contact details; we do not need to receive your full card number.
• Communications. Information you include in beta applications, support requests, feedback, or other messages to us.

We receive information directly from you, automatically from the website and companion, and from services you choose to connect—such as an authentication provider, game-data service, analytics provider, or payment provider.

The Windows companion may read local game-client state and visible champion-select context to provide display-only markers and update the campaign. Its local diagnostic files remain on your device unless you deliberately share them with support.

• Provide accounts, linked profiles, champion matching, recommendations, match tracking, progression, and beta access.
• Authenticate users, maintain sessions, prevent abuse, investigate errors, and protect the Services.
• Operate, maintain, test, and improve the website and Windows companion.
• Respond to requests, provide beta support, and send essential service communications.
• Administer paid access when offered and meet accounting, legal, and regulatory obligations.
• Enforce our Terms and protect users, Arena +, and others.

Where data-protection law requires a legal basis, we process information as needed to perform our agreement with you; for legitimate interests such as security, support, and product improvement; with consent where required; and to comply with law. We consider the nature of the information and your rights before relying on legitimate interests.

You may withdraw consent at any time where consent is the basis, without affecting earlier processing.

We may share information with vendors that help us provide the Services, including hosting and database infrastructure, authentication, analytics when enabled, email or support, and payment processing. They may use information only to provide their contracted services or as otherwise permitted by law.

We may also disclose information when reasonably necessary to comply with law, respond to valid legal process, protect rights or safety, investigate misuse, or complete a merger, financing, acquisition, reorganization, or sale of assets subject to appropriate safeguards.

We do not sell personal information for money or use it for cross-context behavioral advertising.

The Windows companion keeps certain preferences, cached profile or campaign data, window state, and diagnostic records on your device. Local diagnostics can include app version, platform, startup and shutdown events, process identifiers, and champion-marker lifecycle events. They are intended for troubleshooting and are not automatically uploaded by the current companion.

You can remove local data by using available app controls, clearing the app's stored data, or uninstalling the companion. Removing local data does not automatically delete account or server-side records.

We use browser cookies or similar storage where needed for sign-in, security, preferences, and core service operation. We may also use product analytics to understand performance and feature usage when configured. Analytics may receive page URLs and device or interaction information.

You can use browser or device controls to clear storage or limit optional technologies. Blocking strictly necessary storage may prevent sign-in or other account features from working. Where law requires consent for optional analytics, we will request it before enabling those technologies.

We retain information only as long as reasonably necessary for the purposes described here, including while your account or beta access remains active and for a limited period afterward for recovery, security, disputes, and legal obligations. Retention varies by record type. When information is no longer needed, we delete or de-identify it, subject to backup cycles and records we must keep by law.

Depending on where you live, you may have rights to access, correct, export, or delete personal information; restrict or object to certain processing; withdraw consent; and appeal a decision about a request. You may also have the right to complain to your local data-protection authority.

To make a request, email privacy@getarenaplus.com. Describe the request and include the email tied to your account. We may verify your identity before acting, and authorized agents may be asked for proof of authority. We will not discriminate against you for exercising a privacy right.

We use administrative, technical, and organizational safeguards designed to protect information, including protected credentials, secure-session controls, access limits, and security monitoring. No method of storage or transmission is completely secure, so we cannot guarantee absolute security. Please use a unique password and notify us if you believe your account has been compromised.

The Services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided information, contact us so we can investigate and delete it where appropriate. Paid beta access may also be subject to a higher minimum age or parental authorization under local law and the applicable order terms.

Arena + and its service providers may process information in countries other than where you live. Where required, we use recognized safeguards for international transfers and provide additional information on request.

We may update this policy as the Services or legal requirements change. We will post the revised version here, update the effective date, and provide additional notice when a change is material and law requires it.

For privacy questions or requests, email privacy@getarenaplus.com. For general support, email support@getarenaplus.com.